Frequently Asked Questions

Everything you need to know about us, our flooring and our payment plans!

Apply Online For Our Pay Weekly Carpet Plans!

All You Need To Know

It starts by you filling out the contact form at the top of this page. 

We’ll give you a call and set up a home appointment where our Rep closest to you will show you all of our samples and measure up your space. They’ll then calculate the overall cost, and help you break it down into small payments on a schedule you choose.

If you’re happy to go ahead, you’ll pay a deposit that opens the account and then decide when you want to schedule your first payment for. 

Once we have that first payment, we’ll book you in for fitting as soon as possible, at a date that suits your schedule.

Once fitting is complete, simply keep up with the payments on your plan.

We don’t charge any interest on any of our plans, for any of our customers. 

The fees are:

  • Your initial deposit, which comes off the overall cost of your flooring. For example if the overall cost is £300 and you pay a £40 deposit, you’ll pay £260 altogether through the plan.
  • Your plan payments are discussed and curated at the home appointment with the rep – you’ll work with them to find something you can afford.
  • The fitting fee is due when the fitters install your carpet – you’ll know what this is at the home appointment too, before you decide whether or not to go ahead. 

These are the three types of payments involved, and although each figure is different for everyone, you’ll know what yours are before you decide to go ahead with the plan.

We currently offer Carpets, Laminate and Vinyl. Within each, we have different ranges from Budget to Luxury and in between.

We have reps and fitting teams everywhere from below Birmingham to above Newcastle. We cover most of Yorkshire, the North East and the North West of England. 

If you’re wanting too much flooring for your budget at the start, for example if you want the whole hour redoing, we might ask you to split it down to a few rooms at a time. 

For example if your budget allows £40 per week, we’ll fit as many rooms as we can within that budget. Once you pay a few months off of that, you’ll have likely paid off one or two rooms. 

We’ll then come back out and take a look at the plan again to see if we can create a new plan with your existing balance in addition to new rooms whilst sticking to that budget. 

It’ll take longer to install the whole house this way, but you’ll stay within a budget you can afford.

Yes! You can pay for your flooring in one go if you want to – we do price all of our flooring competitively against the leading high street companies so you’re still getting a great deal!

Nope! All of our plans are completely interest free – you pay the same price for the flooring, just spread over time to make it easier!

We do not. We don’t care about your credit history or whether you’ve got a good or bad credit score. As long as we see that you can afford the flooring, it’s yours!

No, we don’t have a credit limit. 

Be advised though that the bottleneck with our plans is how much you can comfortably pay in your plan, which is different for everybody. 

If you’re getting multiple rooms throughout the house done and the payment plan will be too high to comfortably pay, you can either pay a larger deposit to bring that figure down, or you can opt for doing less rooms on the plan and then once you’ve paid off enough of the plan we can add more rooms on.

Yes you can! If your budget increases while you’ve got a plan with us, you can either choose to increase the amount you pay on your plan, you can make one off payments or if at any point you want to pay off the remainder in full, you’re always free do to that. 

At the Home Visit, we’ll measure up while you pick a sample you like. In our samples we have different ranges each with different thicknesses, textures, colours and shades and each range has its own cost. 

We’ll work out the overall cost of your flooring by using the price of the sample and the size of the room(s), and then this figure we’ll break down into either weekly, fortnightly or monthly payments depending on the schedule you want to pay on.